Microsoft Certified:
Dynamics 365 for Customer Service Associate
Los Consultores Funcionales de Servicio al Cliente de Microsoft Dynamics 365 crean soluciones CX que son rápidas, ágiles y aprovechan la IA para generar información procesable que anticipa las necesidades del cliente.
Exámenes requeridos:
MB-200 Power Platform + Dynamics 365 Core (Ver temario)
MB-230 Dynamics 365 for Customer Service (Ver temario)
Objetivos de la certificación
- Perform discovery, planning, and analysis
- Manage user experience design
- Manage entities and data
- Implement security
- Implement integration
- Perform solutions deployment and testing
- Perform configuration
- Manage cases and the knowledge base
- Manage queues, entitlements, and SLAs
- Configure voice of the customer
Gadesoft Madrid
C/Clara del rey, 14
28002 Madrid, Spain
Tfno: 91 510 23 90
info@gadesoft.com
Gadesoft Barcelona
Carrers del Madrazo, 27 - 2º 4ª
08006 Barcelona
Tfno: 93 368 0087
Certificaciones
Azure Role Based Certifications
Microsoft 365
Dynamics 365
Power Platform
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