Microsoft Certified:

Dynamics 365 for Customer Service Associate

Los Consultores Funcionales de Servicio al Cliente de Microsoft Dynamics 365 crean soluciones CX que son rápidas, ágiles y aprovechan la IA para generar información procesable que anticipa las necesidades del cliente.

Exámenes requeridos:

MB-200 Power Platform + Dynamics 365 Core (Ver temario)
MB-230 Dynamics 365 for Customer Service (Ver temario)

Objetivos de la certificación

  • Perform discovery, planning, and analysis
  • Manage user experience design
  • Manage entities and data
  • Implement security
  • Implement integration
  • Perform solutions deployment and testing
  • Perform configuration
  • Manage cases and the knowledge base
  • Manage queues, entitlements, and SLAs
  • Configure voice of the customer