Microsoft Certified:
Dynamics 365 for Customer Service Associate
Los Consultores Funcionales de Servicio al Cliente de Microsoft Dynamics 365 crean soluciones CX que son rápidas, ágiles y aprovechan la IA para generar información procesable que anticipa las necesidades del cliente.
Exámenes requeridos:
MB-200 Power Platform + Dynamics 365 Core (Ver temario)
MB-230 Dynamics 365 for Customer Service (Ver temario)
Objetivos de la certificación
- Perform discovery, planning, and analysis
- Manage user experience design
- Manage entities and data
- Implement security
- Implement integration
- Perform solutions deployment and testing
- Perform configuration
- Manage cases and the knowledge base
- Manage queues, entitlements, and SLAs
- Configure voice of the customer