Dynamics 365 es una herramienta multifacética para la participación del cliente, operaciones unificadas, marketing, venta minorista y gestión del talento. Este curso familiarizará al alumno con la funcionalidad de Dynamics 365 y su valor comercial. El curso cubrirá aplicaciones de Dynamics 365, Power Platform, conceptos de nube, el modelo de seguridad y consideraciones de licencia.

Module 1: Introduction to Microsoft Dynamics 365

• Introduction
• Dynamics 365 Applications
• What is artifical intelligence (AI)?
• What is mixed reality (MR)?
• Digital Transformation
• Summary

Module 2: Principles of cloud computing and deployment

• Introduction
• What is cloud computing?
• Benefits of cloud computing
• Compliance, terms and requirements
• Types of cloud services
• Deployment
• Azure DevOps
• Microsoft Dynamics Lifecycle Services (LCS)
• Explore Power Platform Admin Center
• Summary

Module 3: Recognize Dynamics 365 Security

• Introduction
• Dynamics 365 cloud security
• Cloud security basics
• Understanding role-based security
• Security in Finance and Operations apps
• Summary

Lab : Explore security roles in Dynamics 365 model-driven apps
Lab : Explore security roles in Finance and Operations apps
Lab : Enhance security by encrypting your data

Module 4: Connect and analyze your Dynamics 365 data

• Introduction
• The use of Microsoft Power Platform in Dynamics 365
• Benefits of Common Data Service
• Dynamics 365 reporting
• Summary

Lab : Explore Power Platform Admin Center

Module 5: Introduction to Dynamics 365 Sales

• Introduction
• Automation of business processes with Dynamics 365 Sales
• Manage the sales process and pipeline
• Benefits of Microsoft Relationship Sales Solution (MRSS)
• Dynamics 365 Sales Insights
• Microsoft Forms Pro
• Dynamics 365 Product Visualize
• Summary

Lab : Explore Dynamics 365 Sale

Module 6: Introduction to Dynamics 365 Marketing

• Introduction
• The benefits of Dynamics 365 Marketing
• Features and functionality of Dynamics 365 Marketing
• Lead generation and qualification
• Customer journey
• Segmentation
• Event management
• Summary

Lab : Explore Dynamics 365 Marketing

Module 7: Introduction to Dynamics 365 Customer Service

• Introduction
• Overview of Dynamics 365 Customer Service
• Account Management
• Case lifecycle management
• Knowledge articles
• Omnichannel for Dynamics 365 Customer Service
• PowerApps Portals
• Dynamics 365 Customer Service Insights
• Summary

Lab : Explore Dynamics 365 Customer Service

Module 8: Introduction to Dynamics 365 Field Service

• Introduction
• Benefits of Dynamics 365 Field Service
• Connected Field Service
• Service resource scheduling
• Resource Scheduling Optimization (RSO)
• Field Service Mobile
• Dynamics 365 Remote Assist
• Dynamics 365 Guides
• Summary

Module 9: Explore model-driven app integrations and Dynamics 365 Customer Insights

• Introduction
• Integration across Dynamics 365 applications
• Integration with Microsoft products
• Integration with third-party applications
• Dynamics 365 Customer Insights
• Summary

Module 10: Introduction to Dynamics 365 Finance

• Introduction
• Overview of Dynamics 365 Finance
• Dynamics 365 Finance core capabilities
• Summary

Lab : Explore Dynamics 365 Finance

Module 11: Introduction to Dynamics 365 Supply Chain Management

• Introduction
• Overview of Dynamics 365 Supply Chain Management
• Dynamics 365 Supply Chain Management core capabilities
• Dynamics 365 Layout
• Summary

Lab : Explore Dynamics 365 Supply Chain Management

Module 12: Introduction to Dynamics 365 Business Central

• Introduction
• Overview of Dynamics 365 Business Central
• Finance and budgeting
• Supply chain mangement
• Project management
• Sales and service
• When should you use Business Central versus other Dynamics 365 applications?
• Summary

Module 13: Introduction to Dynamics 365 Human Resources

• Introduction
• Overview of Dynamics 365 Human Resources
• Employee Self-service
• Personnel management
• Benefits management
• Employee development
• Summary

Lab : Explore Dynamics 365 Human Resources

Module 14: Introduction to Dynamics 365 Commerce

• Introduction
• Overview of Dynamics 365 Commerce
• Omnichannel and Channel management
• Dynamics 365 Commerce core functional areas
• Assisted Selling
• Merchandizing and inventory
• Dynamics 365 Commerce deployment options
• Dynamics 365 Fraud Protection
• Summary

Module 15: Explore Finance and Operations cross-app integrations

• Introduction
• Integration across Dynamics 365 apps
• Discover the Data Management Framework
• Integrations across Microsoft products
• Integrations with third-party apps
• Explore external system integration capabilities
• Summary