MB-900: Microsoft Dynamics 365 Fundamentals

  

 

Duración: 10 horas lectivas

Requisitos previos

No se requieren requisitos previos para realizar este curso

Objetivos

Dynamics 365 es una herramienta multifacética para la participación del cliente, operaciones unificadas, marketing, venta minorista y gestión del talento. Este curso familiarizará al alumno con la funcionalidad de Dynamics 365 y su valor comercial. El curso cubrirá aplicaciones de Dynamics 365, Power Platform, conceptos de nube, el modelo de seguridad y consideraciones de licencia.

Temario

Module 1: Introduction to Microsoft Dynamics 365

  • Introduction
  • Dynamics 365 Applications
  • What is artifical intelligence (AI)?
  • What is mixed reality (MR)?
  • Digital Transformation
  • Summary

Module 2: Principles of cloud computing and deployment

  • Introduction
  • What is cloud computing?
  • Benefits of cloud computing
  • Compliance, terms and requirements
  • Types of cloud services
  • Deployment
  • Azure DevOps
  • Microsoft Dynamics Lifecycle Services (LCS)
  • Explore Power Platform Admin Center
  • Summary

Module 3: Recognize Dynamics 365 Security

  • Introduction
  • Dynamics 365 cloud security
  • Cloud security basics
  • Understanding role-based security
  • Security in Finance and Operations apps
  • Summary

Lab : Explore security roles in Dynamics 365 model-driven apps
Lab : Explore security roles in Finance and Operations apps
Lab : Enhance security by encrypting your data

Module 4: Connect and analyze your Dynamics 365 data

  • Introduction
  • The use of Microsoft Power Platform in Dynamics 365
  • Benefits of Common Data Service
  • Dynamics 365 reporting
  • Summary

Lab : Explore Power Platform Admin Center

    Module 5: Introduction to Dynamics 365 Sales

    • Introduction
    • Automation of business processes with Dynamics 365 Sales
    • Manage the sales process and pipeline
    • Benefits of Microsoft Relationship Sales Solution (MRSS)
    • Dynamics 365 Sales Insights
    • Microsoft Forms Pro
    • Dynamics 365 Product Visualize
    • Summary

    Lab : Explore Dynamics 365 Sale

    Module 6: Introduction to Dynamics 365 Marketing

    • Introduction
    • The benefits of Dynamics 365 Marketing
    • Features and functionality of Dynamics 365 Marketing
    • Lead generation and qualification
    • Customer journey
    • Segmentation
    • Event management
    • Summary

    Lab : Explore Dynamics 365 Marketing

    Module 7: Introduction to Dynamics 365 Customer Service

    • Introduction
    • Overview of Dynamics 365 Customer Service
    • Account Management
    • Case lifecycle management
    • Knowledge articles
    • Omnichannel for Dynamics 365 Customer Service
    • PowerApps Portals
    • Dynamics 365 Customer Service Insights
    • Summary

    Lab : Explore Dynamics 365 Customer Service

    Module 8: Introduction to Dynamics 365 Field Service

    • Introduction
    • Benefits of Dynamics 365 Field Service
    • Connected Field Service
    • Service resource scheduling
    • Resource Scheduling Optimization (RSO)
    • Field Service Mobile
    • Dynamics 365 Remote Assist
    • Dynamics 365 Guides
    • Summary

    Module 9: Explore model-driven app integrations and Dynamics 365 Customer Insights

    • Introduction
    • Integration across Dynamics 365 applications
    • Integration with Microsoft products
    • Integration with third-party applications
    • Dynamics 365 Customer Insights
    • Summary

    Module 10: Introduction to Dynamics 365 Finance

    • Introduction
    • Overview of Dynamics 365 Finance
    • Dynamics 365 Finance core capabilities
    • Summary

    Lab : Explore Dynamics 365 Finance

    Module 11: Introduction to Dynamics 365 Supply Chain Management

    • Introduction
    • Overview of Dynamics 365 Supply Chain Management
    • Dynamics 365 Supply Chain Management core capabilities
    • Dynamics 365 Layout
    • Summary

    Lab : Explore Dynamics 365 Supply Chain Management

    Module 12: Introduction to Dynamics 365 Business Central

    • Introduction
    • Overview of Dynamics 365 Business Central
    • Finance and budgeting
    • Supply chain mangement
    • Project management
    • Sales and service
    • When should you use Business Central versus other Dynamics 365 applications?
    • Summary

    Module 13: Introduction to Dynamics 365 Human Resources

    • Introduction
    • Overview of Dynamics 365 Human Resources
    • Employee Self-service
    • Personnel management
    • Benefits management
    • Employee development
    • Summary

    Lab : Explore Dynamics 365 Human Resources

    Module 14: Introduction to Dynamics 365 Commerce

    • Introduction
    • Overview of Dynamics 365 Commerce
    • Omnichannel and Channel management
    • Dynamics 365 Commerce core functional areas
    • Assisted Selling
    • Merchandizing and inventory
    • Dynamics 365 Commerce deployment options
    • Dynamics 365 Fraud Protection
    • Summary

    Module 15: Explore Finance and Operations cross-app integrations

    • Introduction
    • Integration across Dynamics 365 apps
    • Discover the Data Management Framework
    • Integrations across Microsoft products
    • Integrations with third-party apps
    • Explore external system integration capabilities
    • Summary

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