Dynamics 365 es una herramienta multifacética para la participación del cliente, operaciones unificadas, marketing, venta minorista y gestión del talento. Este curso familiarizará al alumno con la funcionalidad de Dynamics 365 y su valor comercial. El curso cubrirá aplicaciones de Dynamics 365, Power Platform, conceptos de nube, el modelo de seguridad y consideraciones de licencia.

Module 1: Introduction to Business Applications

• Overview of apps
• Apps for Customer Engagement
• Apps for Unified Operations
• The Power Platform
• Application basics

Module 2: Cloud concepts

• Overview of cloud architecture
• Different types of cloud services available
• Comparing cloud offerings with corresponding on-premises offerings

Module 3: Managing deployments and releases

• Types of deployments
• Types of releases
• Security concepts and roles
• Roles and teams
• GDPR

Module 4: Licensing, onboarding and support

• Finding and working with a partner
• Licensing options
• Getting set up